Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Great location
Comfortable rooms
Noise at night
Limited dining options
7.0/10
Very good
Rooms
7.7
Location
7.3
Service
8.3
Dining
6.7
Guest reviews
7.0/10
based on 3 reviews
7.4
7.4/10 based on 800 reviews
Edward
United Kingdom,
September
2023
7.4/10
The hotel is in a bustling location, offering a blend of convenience and lively surroundings. The rooms were snug and met our basic needs, but the basement placement, down 16 steps with a small barred window, may not be appealing to everyone. The service was exceptional, with incredibly helpful and accommodating staff providing a great experience. The location was ideal, walking distance to various shops and restaurants, reflecting convenience at its best. The dining experience, albeit limited, was pleasant, especially with a good cafe nearby. The facilities were satisfactory but lacked any significant standout features.
Rooms
7.0
The rooms were comfortable and met our needs, though the basement setting may not suit everyone.
Service
9.0
The service was amazing, with exceptionally friendly and accommodating staff.
Location
8.0
The location was ideal, with easy access to shops and restaurants within walking distance.
Dining
7.0
The dining experience was decent, especially with a good cafe nearby.
Facilities
6.0
The facilities were standard without any notable highlights.
Peter
United Kingdom,
September
2023
7.8/10
The hotel was like a home away from home, far surpassing our expectations. The room was lovely and comfortable, but the bedroom windows faced the street at a similar height to the clock tower that played tunes every 15 minutes and chimed the hour. The service was friendly, efficient, and very accommodating, even assisting with extra bedding requirements. The location was fantastic in the center of Launceston, although it was noisy with local drivers doing Saturday night blockies and a visit from the fire brigade to put out a bin fire at 1.30 am. The dining experience was convenient with options available in-room or at the nearby Inside Cafe. The hotel had good facilities with dry cleaning, grocery shopping service, and laundry. However, there were minor inconveniences like only the rubbish bins being emptied on the third day and some discomfort caused by the strong scents in the air.
Rooms
8.0
The room was lovely and very comfortable, feeling like a home away from home despite the noise from the street and clock tower.
Service
9.0
The staff were friendly and efficient, providing great assistance with checking in and even liaising with the local airline staff for missing baggage.
Location
7.0
The hotel's location was fantastic in the center of Launceston, making it convenient for exploring the city and tourist spots despite the noise at night.
Dining
7.0
Dining options were convenient with choices available in-room or at the nearby cafe, although some noise and scents from the surroundings could affect the experience.
Facilities
8.0
The hotel offered good facilities including dry cleaning, grocery shopping service, and laundry, enhancing the overall stay experience.
Anthony
United Kingdom,
May
2023
7.0/10
This hotel is in a convenient location, close to markets, a park, and the CBD. The rooms are spacious, comfortable, and clean, with all the essentials for a short stay, keeping their old-time charm. However, one room may face underground. The service is accommodating and friendly, though there may be challenges with stairs. The location is ideal for exploring local attractions and amenities, but it may get noisy due to street activities at night. Dining options are nearby, and the facilities meet basic needs with limited extras.
Rooms
8.0
The rooms were spacious, comfortable, and clean with old time charm.
Service
7.0
The service was accommodating and friendly, with some challenges regarding stairs.
Location
7.0
The location is great for accessing the city center, restaurants, and the theatre, but may experience noise disturbances at night.
Dining
6.0
Dining options are available nearby, and there are limited in-house offerings.
Facilities
7.0
Basic facilities are provided to meet essential needs.